---
title: Support · Stool Log
url: https://stoollog.com/support
description: Get help with Stool Log: contact us, restore a purchase, iCloud sync and exporting your data.
---

# Support

Questions, problems or ideas? Write to us and we'll get back to you.

[Email kokk97799@gmail.com](mailto:kokk97799@gmail.com?subject=Stool%20Log%20support)

In the app, Settings > Send feedback starts an email with your app version, iOS version and iPhone model filled in, which helps us find a problem. Nothing you logged is added. Please don't send health details you'd rather keep to yourself.

## Common questions

### Where can I find answers in the app?

Settings > About > Questions and answers covers logging, the doctor report, Stool Log Plus, and privacy and your data.

### How do I restore Stool Log Plus?

Open Stool Log Plus in Settings and tap Restore purchase, signed in with the Apple Account you bought it with.

### My diary isn't on my other iPhone or iPad

Settings > iCloud sync shows what's happening and how to fix it. Both devices need to be signed in to the same Apple Account with iCloud turned on for Stool Log. A full iCloud storage stops syncing.

### How do I get all my logs out?

Settings > Data > Export all data makes one file with every log, and your photos if you include them. It's free.

### How do I cancel a subscription?

In the Settings app, tap your name, then Subscriptions, then Stool Log.

See also the [privacy policy](https://stoollog.com/privacy) and [terms of use](https://stoollog.com/terms).