Support

Questions, problems or ideas? Write to us and we'll get back to you.

In the app, Settings > Send feedback starts an email with your app version, iOS version and iPhone model filled in, which helps us find a problem. Nothing you logged is added. Please don't send health details you'd rather keep to yourself.

Common questions

Where can I find answers in the app?

Settings > About > Questions and answers covers logging, the doctor report, Stool Log Plus, and privacy and your data.

How do I restore Stool Log Plus?

Open Stool Log Plus in Settings and tap Restore purchase, signed in with the Apple Account you bought it with.

My diary isn't on my other iPhone or iPad

Settings > iCloud sync shows what's happening and how to fix it. Both devices need to be signed in to the same Apple Account with iCloud turned on for Stool Log. A full iCloud storage stops syncing.

How do I get all my logs out?

Settings > Data > Export all data makes one file with every log, and your photos if you include them. It's free.

How do I cancel a subscription?

In the Settings app, tap your name, then Subscriptions, then Stool Log.

See also the privacy policy and terms of use.